Business phones are at the heart of any communication solution that allows a company to perform day to day operations. Without being able to communicate with the outside world, productivity comes to a halt which results in a loss of revenue. The way companies do business has changed dramatically in recent years and with the concept of the mobile office, the office now goes wherever the customers are.
This posed a challenge with many companies trying to figure out how to establish communication with a mobile workforce. As new technologies emerge, the concept of the "office" has taken on a whole new meaning. Many employees now work in a home office which results in more productivity for the business as well as peace of mind for the employee. Telecommuting has now become the norm with many companies taking advantage of the low operating costs that this solution provides. With no building or premises to maintain, a business can now invest this cost savings into growth and development in other key areas.
The internet has grown in leaps and bounds in the last 10 years, with most households now having high speed internet. Using a broadband connection, employees can now access a corporate network through a VPN (virtual private network) tunnel. Having access to the company network means that an employee can now perform any duties that they would normally do if they were in the office. This includes access to the corporate phone system. Using VOIP, their computer now also becomes their phone. This results in significant cost savings to the company because these calls are charged at the same rate as if they were made from the office. If the company has an employee in California and the office is in New York, any calls made to New York numbers would be local calls because they would be local to the location of the phone system.
A mobile business phone solution can include the ability to forward calls to a cell phone with the touch of a button. This can be used with either a home office setup or in a more traditional office setting. Many employees are out of the office in the course of doing business and with the forwarding to the cell phone feature, their extension goes with them. This has advantages over giving out a cell phone number to clients or customers. The employee can forward the phones when he or she is available to take calls on their cell phone. If the cell number is given out, this means that they can be reached at any time day or night by customers, even when they aren't at work. Having a separation of work and time off is important for job satisfaction and employee contentment.
Office phones have the ability to take multiple calls as well as many features that allow the user to take calls in the most efficient way possible. There are buttons that can be pre-programmed for auto dial functionality as well as placing a call on hold, forwarding a call or simply sending a call to voice mail when the employee is busy. Most of these features are standard on business phones and have become a requirement of most business phone systems. These same features are available in mobile solutions where software acts as the phone itself on a user's laptop. Instead of pushing a button, they are activated with the click of a mouse. The ringing is played through the speakers on the computer and this software acts like a regular phone in all other respects. Although there is small adjustment period to this form of communication, most adapt fairly quickly.
When the concept of taking the extension with you first came about, only larger companies were taking advantage of the efficiency it provided. Many of the smaller phone systems did not have the capability, leaving smaller companies with more traditional technology. Now that VOIP has become the norm, most manufacturers of smaller phone systems are now including this feature in their systems. This is giving smaller businesses a long overdue boost and leveling the playing field. Since many smaller businesses don't have the revenue to establish and maintain multiple locations, they can build a presence in other areas by hiring employees with a home office.
Another advantage to the mobile business phone solution is one of establishing environmentally friendly business practices. If each employee could work from home, the savings in fuel cost for the employee as well as the reduction in emissions (due to lessening the number of cars on the road) provides a simple and yet effective way for any company to be environmentally responsible. Many large corporations have taken on "going green" initiatives due to customer demands. With the debate of global warming and other environmental concerns at the forefront, many consumers are voting with their wallets and choosing to do business with companies that actively seek ways to reduce their carbon footprint. Being able to tell customers that the company strives to reduce fuel consumption and harmful emissions gives customers a sense that the company has a strong sense of corporate responsibility.
The way companies use business phones today is largely different than way they were used as little as ten years ago. Technology marches forward at a blazing pace and keeping in step with these advancements means that most businesses will be on the cutting edge with "out of the box" thinking. Those businesses that refuse to move forward and embrace it may find that they're getting left behind in terms of growth and keeping step with customer demand. We are now in a technological age with the average consumer understanding and expecting new and exciting technology.
Office phones are just part of the backbone needed to run a successful business and to give customers confidence in the stability and forward thinking mentality of the company. Having business phones that meet the needs of both the business and consumers is essential to effective communication and business growth.
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