Despite years of resistance from numerous businesses across the globe, the last decade has seen rapid adoption of remote teleworker support. The evolution of this new labor model has gained popularity as technology has expanded. Large technical support and customer service operations sourced from overseas are no longer the only option. Companies, both large and small, are finding that the more they transition towards a teleworker model, the more their operations become streamlined, with personnel and overhead costs become more manageable. Professionals are willing to work remotely, bringing new dynamics to a modern business.
Overcoming Technology Hurdles
The first challenge in building an effective remote teleworker support system includes network integration. External VPN servers have been the backbone of technology for some years. However, complexity and instability have limited the effectiveness of such teleworker systems. Employees working from home typically do not have the ability to seamlessly access the network, creating a handicap for most businesses. There are options for advanced voice and communication technology that incorporate secure network access directly into the existing network model, which not only reduce operating costs, but also improve operations of a business. Activating a new teleworker should only involve a few clicks or the potential support requirements begin to outweigh the benefits.
Ideal Communication Systems
Many small and medium sized businesses are aware of the potential power of leveraging such voice technology and simplifying teleworker support and integration, but are daunted by the perceived cost and integration requirements. The ideal system is one that can go online in parallel with existing PBX networks and internal data systems with minimal equipment replacement costs. These systems should also conform to Green standards to reduce operation costs and improve reliability. These "ideal" systems, known as "Unified Communications," exist today and use Open SIP standards and VoIP to drastically cut operating costs while improving communication integration.
It is no longer enough to make remote teleworker support easier. For both a small and a large business, voice and communication solutions must also reduce cost and improve operations and efficiency. The use of open SIP standards ensures maximum potential for expansion and integration with other technologies. Additionally, adopting Green technology cuts operation costs and improves investment value. The ability to incorporate mobile communication platforms is important as well. The ideal solution is available from a reliable manufacturer, and the cost profile brings such technology within the reach of all businesses. This results in more powerful, adaptable business models for all types and sizes of companies, allowing them to increase capacity without the traditional facility costs and equipment overhead.
Zultys is the premiere provider of green voice technology, innovative unified communication and enterprise SIP solutions, bringing steep cost savings to businesses with a reduced carbon footprint and healthier environment. Zultys MX250 Enterprise-Class IP PBX offers a feature-rich enterprise-class business IP telephone system supporting VoIP and unified communication services for up to 250 users.
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