The right business phone system and solution is vital- whether you are just starting out or whether you've been in business for years. You need a business system that is flexible, scalable and future proof. The purpose of this article is to help you analyse and assess your business phone and telecommunications needs (landlines, mobile and internet) and also to give you advice on how to come to the decision that will best suit your needs.
Become knowledgeable of business phone plans- There are so many different plans out there and so many different technologies that it is easy to get confused. You do need a business phone but you should not just sign up to any old plan. Make sure you sign up to a plan that actually suits your needs and make sure you know what it includes. With smartphones you now need to think about data. Do you run a fleet of phones where calls and data should be shared across the account?
Look at new technology and how it can improve business productivity- Have you looked at VoIP for your landlines? Do you run smartphones? New technology can streamline business processes and also ensure that you are more contactable when your customers want to contact you. The right business PBX system can lead to customers being able to call you on one number and then both your desk phone and mobile ring. A smartphone allows you to respond to emails on the road and gain hours back in your day.
Remember sometimes spending money can help you make money- If you run a sales team they should have smartphones and tablet devices. We've seen clients of ours get back up to two hours in their day and potentially double the number of customers that they can see.
Business phones and telecommunications perhaps shouldn't just be about cost- These days, all telecommunications carriers are competing on price. It's actually cheaper to use a mobile phone now than it was 5 years ago (whilst everything else is getting more expensive.) Having said that, business phone systems and communications are some of your most important resources and need to be treated accordingly. There's an old saying that 'you get what you pay for.' Sometimes it might be worth paying a few extra dollars each month if it business you get to deal with a knowledgeable business telecommunications consultant who can give you the right solution to start with but also ensure that it can scale as your business grows and changes.
The right business phone system choice is vital. It can be the difference between a good and a great business. Follow the tips I have mentioned above and you should be able to confidently find the telecommunications solution that best suits your needs.
If you are considering purchasing a new fleet of business phones give Altitude Communications a call. The team here, with over 25 years experience in telecommunications, can help you pick the best business phone for your needs.
By Hamish Jones
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